Statement of Purpose
Pelham House’s Statement of Purpose has been approved by the Care Quality Commission and sets out its aims and objectives.
The Home provides personal care and accommodation for people who need day care, respite, short stay, rehabilitation and long stay accommodation. Pelham House provides residents with a secure, relaxed, and homely environment in which their well-being, independence and comfort are of prime importance.
Download Statement of Purpose
Quality & Standards
Pelham House is registered with the Care Quality Commission (CQC), which is the regulator for health and social care services. It has historically gained a good report from the CQC and in March 2014 the Home passed all regulatory requirements, including caring for people safely, staffing, quality of management and treating people with respect.
In October 2014, following a number of national scandals, the CQC brought in a new and “tougher” inspection regime for care homes. Research by healthcare analysts Laing Buisson found that 73,000 residents are now in homes where care is below the new regulatory requirements of the CQC.
Within the South East of England, almost 50% of care homes have been rated inadequate or requiring improvement. In view of increasing regulatory and economic challenges, BBC Radio 4 recently reported on how ‘care is in crisis’.
Pelham House was inspected in February 2016 and was deeply concerned to be given an “Inadequate” rating. The Home has always put caring for its residents at the forefront of what it does and has enjoyed a stable and very experienced workforce for many years. The report highlights how residents and relatives are extremely happy with the care that is provided. However, shortfalls were noted in terms of documentation, medicines management, training and risk management. The Home has taken immediate steps to remedy all of the concerns raised by the CQC and its action plans can be read below. We have also gained an independent review, from RCS Care Consultancy, in May 2016 and this has stated that the Home provides a good service.
Following a further inspection in October 2016 following hard work by all the staff, we have now been awarded a “Requires Improvement” rating. However, we achieved three ‘Good’ and two ‘Requires Improvement’ ratings in the five categories that were inspected. The full version of the latest CQC report can be found here.
Pelham House continues to illicit excellent support from residents, relatives and local health care professionals and we are dedicated towards providing the best care for older people. We hope you will come and visit us and appreciate the hard work and dedication of our staff.
Pelham House has ‘preferred provider’ status with Kent County Council and works closely with the Council to provide the best possible care to clients from a variety of needs and backgrounds. During an inspection, the Inspector noted how:
“All residents were extremely happy with the quality of the care at the home. They praised the staff. They were all smiling and were happy to talk to me. Their clothing was in good order. If they have an issue they are able to ask for assistance and the matter is dealt with”
For more information please visit Kent County Council’s website
Pelham House is a member of the National Care Association and the Federation of Small Businesses.
Facilities & Service
All rooms are fully furnished and have wash facilities, telephone connection and are equipped with call bells. We encourage residents to bring in familiar furniture when they move into a room, and our aim is to make Pelham House feel like a ‘home from home’.
Visitors are always welcome at Pelham House, with the most appropriate visiting times being from 10.30am to 11.45am, 1.30pm to 4.30pm and 5.30pm to 7.30pm.
Pelham House has a long established link with several GP surgeries. Our main surgery is Sandgate Road, Folkestone, although residents are able to retain their own GP.
There is a range of additional services that are on offer to all residents at Pelham House. These include:
• Visiting dentist
• Occupational therapy and reminiscence therapy
• Aromatherapy, Massage and Reflexology
• Newspaper delivery
We have a delightful conservatory where residents can relax, as well as a large landscaped garden which has a specific areas for each resident to enjoy gardening their own dedicated patch.
Pelham House works in association with Aspire Home Carers Ltd. The aim of Aspire Home Carers is to provide outstanding levels of personal and home care to people living independently at home. It is co-located with Pelham House and specialises in caring for elderly people with dementia.
Pelham House has its own activities co-ordinator who has developed a schedule that has been developed in collaboration with our residents and we are always seeking new ideas. We believe it is important to blend group activities with individual activities, and our key workers ensure that each resident enjoys something that interests them.
Social activities include bingo, painting, armchair exercises, flower arranging and a visit from ‘Pets as Therapy’. Once a month there is an opportunity to visit the local Salvation Army centre who organise a sing-along session.
We also have external entertainment which has seen school choirs perform and the Shorncliffe Military Wives join us for Christmas carols.