The Competition & Market Authority has updated its work on the Care Homes Market in a new paper published on June 14th. It is part of an ongoing review of the market which is scheduled to be the published in a a full report in December of this year.
The care homes sector is worth around £15.9 billion a year, with around 433,000 people occupying care home places in nearly 11,300 homes in the UK.
The Authority’s Update Paper highlights some areas of concern including the lack of time for clients to consider contracts, the lack of transparency in costs and unexpected fees, and the difficulty that clients and relatives may have in raising issues. The Authority believes that some homes may be breaking consumer laws.
We are glad that the Authority has highlighted these sorts of issues as, while there are some care homes which give the industry a bad name, Pelham House is proud of the way it communicates its fees, terms and problem-solving process to its residents and their relatives.
The Update Paper was featured in the June 15th edition of BBC R4’s You & Yours, which you can listen to here.
“Pelham House is absolutely committed to ensuring that our residents and relatives are clear about our charges,” says owner and mansger, Roger Waluube. “But more than that we keep open our channels of communication at all times, including regular Friends & Family meetings so that any issues can be aired and dealt with correctly.
“It is frustrating that the media likes to pick up on a few bad news stories about the care home industry, while the vast majority of owners and managers are responsible and keen to provide the best care and service they can.
“We set out to provide a home-from-home atmosphere with an established and motivated team of staff, who are highly qualified to provide personalised care to our elderly residents, as well as those with early-stage dementia – and we take pride in achieving that”.
We look forward to seeing the full report at the end of the year and continuing to offer the high standards of care for which we are recognised to all our residents, whatever their needs.